Effective Date: May 2026
Thank you for shopping with Luxe Research Co. Please review our Shipping Policy carefully before placing an order.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, promotions, or periods of high order volume.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Methods
Luxe Research Co ships through trusted third-party carriers such as:
- USPS
- UPS
- FedEx
Shipping methods and available delivery options are displayed during checkout.
Tracking Information
Once an order has shipped, customers will receive tracking information via email. Tracking updates are provided directly by the shipping carrier and may take time to appear after label creation.
Shipping Timeframes
Estimated delivery times vary based on:
- Shipping carrier
- Destination
- Weather conditions
- Carrier delays
- Selected shipping method
Estimated delivery dates are not guaranteed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Luxe Research Co is not responsible for delays, losses, or returned packages caused by incorrect or incomplete addresses.
If a package is returned due to an address issue, additional shipping charges may apply for reshipment.
Lost, Delayed, or Stolen Packages
Once a package has been transferred to the shipping carrier, Luxe Research Co is not responsible for:
- Carrier delays
- Lost shipments
- Stolen packages
- Delivery issues after marked delivered
Customers should contact the shipping carrier directly regarding delivery claims or missing packages.
Damaged Shipments
If your order arrives damaged:
- Take photos of the package and contents immediately
- Contact our support team within 48 hours of delivery
- Include your order number and supporting images
Claims submitted outside of this timeframe may not qualify for review.
Shipping Restrictions
Luxe Research Co reserves the right to:
- Refuse shipment to certain locations
- Cancel suspicious or high-risk orders
- Require additional verification before shipment
Customers are responsible for understanding local laws and regulations regarding research products in their jurisdiction.
Research Use Only
All products sold by Luxe Research Co are intended strictly for laboratory and scientific research purposes only and are not intended for human consumption or medical use.
Contact Us
For shipping-related questions or support, please contact us through Luxe Research Co.
